Privacy Policy1. Who we are and the purpose of this Privacy StatementThis privacy statement applies to Cengage Learning (EMEA) Limited and Gale International Limited (together referred to in this Privacy Statement as “we” “our” or “us”). We take the security and privacy of customer information seriously. This privacy statement is designed to help you understand how we collect and use your personal data. This statement will also tell you what safeguards are put in place to protect your data, how you can check the accuracy of the data we hold on you and how you can request that we delete or update the data. 2. Collection of information Generally We collect the personal data of our customers and prospective customers directly from individuals, from third parties and from public sources. Personal data we collect may include your: name, place of work, job type, title, business contact information and credit card or other payment details if you are ordering a product or service and have not arranged credit terms with us. From our Websites We may collect personal data from you when you use our websites at http://edu.cengage.co.uk http://gale.cengage.co.uk http://service.cengage.co.uk http://www.estore.bized.co.uk http://share.bized.co.uk (collectively the "Websites"). We only collect personal data that is volunteered by you. We may also collect anonymous data when you use our Websites. Anonymous data is information that does not identify you personally. Our Websites use standard technology called “cookies” and web server logs to collect information about how our Websites are used. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Websites and the Websites visited just before and just after our Websites. This information is collected on an aggregate basis. None of this information is associated with you as an individual. You can, of course, disable cookies on your computer by indicating this in the preference or options menus in your browser. However, it is possible that some parts of our Websites will not operate correctly if you disable cookies. You should consult with your browser’s provider/manufacturer if you have any questions regarding disabling cookies. 3. Use and disclosure of personal data Use We use your personal data to process orders and transactions you may make with us and for our own internal business purposes. We also use your personal data to provide you with information about Cengage Learning products and services and for this purpose we may contact you by mail, telephone and/or email. If you submit an enquiry or make comments via our Website we will only use your personal data in order to respond to you. General disclosure Your personal data may be shared with other affiliated companies throughout the world including those located in countries outside of the European Economic Area ("EEA") whose data protection laws may not be as comprehensive of those countries within the EEA. However, in these circumstances, your personal data will only be used by such companies for their statistical and other internal business purposes and will be treated with the same level of confidence as it is in the UK. Occasionally we may pass on your personal data to our agents or contractors who will use it to send out information on our behalf or to process payments you may make to us, otherwise your personal data will not be passed on to third parties. Additional limited disclosure We may provide access to your personal data when legally required to do so, to cooperate with police investigations or other legal proceedings, to limit our legal liability and protect our rights, to protect against misuse or unauthorised use of our Websites or to protect the rights and safety of visitors to our Websites or the public. In those instances, any such personal data provided is only provided for that limited purpose. 4. Your choices At any time, by contacting us through one of the methods provided in the “How to reach us” section, you may ask us to;
From time to time, we may change our privacy policies. If we make a change it will not affect the choices you have made in respect of any personal data we hold on you prior to that change coming into effect. Any changes to our policies will be reflected in all our privacy statements. 6. Complaints We are committed to working with you to resolve, quickly and fairly, any complaints you may have about data privacy. If you have any questions or comments or you want a copy of our Data Privacy Complaints Policy, please contact us through one of the methods given in the “How to Reach” us section which can be found at the end of this privacy statement. 7. Security We take reasonable steps to maintain the security of the personally identifiable information that we collect, limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no system and no data transmission over the Internet can be guaranteed to be completely secure. Accordingly we cannot ensure or warrant the security of any information that you provide to us on our Websites and you do so at your own risk. 8. Links Our Websites may contain links to third party sites as well as to other sites owned and/or operated by other companies. Please be aware that we are not responsible for the privacy practices of any third party and the privacy policies of other companies may differ significantly from this privacy policy. 9. How to reach us You can contact us through any of the following methods Post: The marketing department, Cengage Learning EMEA Cheriton House North Way Andover SP10 5BE Tel: +44 (0) 20 7067 2500 Email: dataprotection@cengage.com |
