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Privacy Policy

1. Who we are and the purpose of this Privacy Statement

This privacy statement applies to Cengage Learning (EMEA) Limited (together referred to in this Privacy Statement as “Cengage Learning”, “we”, “our” or “us”).

We take the security and privacy of customer information seriously. This privacy statement is designed to help you understand how we collect and use your personal data. This statement will also tell you what safeguards are put in place to protect your data, how you can check the accuracy of the data we hold on you and how you can request that we delete or update the data.

By agreeing to be bound by the Privacy Statement, you are entering into a legally binding contract between yourself and us.


2. Collection of information

Generally
We collect the personal data of our customers and prospective customers directly from individuals, from third parties and from public sources. Personal data we collect may include your: name, place of work, job type, title, business contact information and credit card or other payment details if you are ordering a product or service and have not arranged credit terms with us.

When personal data is submitted by you to us using the Websites (defined below), you acknowledge and agree that we may collect, store and process such personal data (which may include transferring it to relevant third parties) for the following purposes:

- Dealing with an enquiry submitted by you;

- Registering you (or your company/organisation) as a customer;

- Dealing with you regarding any other transactions conducted through the Websites;

- Analysing usage patterns of the Websites in order to determine which areas users find most valuable to them and to evaluate ways to improve the Websites;

- Using such Personal Data in the manner set out in the section below headed “Use and Disclosure of Personal Data”;

- By us to send you information regarding Cengage Learning and/or certain third parties, and the products and services that Cengage Learning and/or certain third parties provide from time to time; and/or

- By certain third parties to whom your personal data is transferred (as permitted by this Privacy Statement) to send you information regarding themselves, and the products and services that they provide from time to time.

From our Websites
We may collect personal data from you when you use our websites at

http://www.cengage.co.uk

http://www.galeuk.com/trials/

http://cws.cengage.co.uk/register.html

http://www.bized.co.uk

http://www.CengageBrain.com
(collectively the "Websites").

We may also collect anonymous data when you use our Websites. Anonymous data is information that does not identify you personally. Our Websites use standard technology called “cookies” and web server logs to collect information about how our Websites are used. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Websites and the Websites visited just before and just after our Websites. This information is collected on an aggregate basis. None of this information is associated with you as an individual. You can, of course, disable cookies on your computer by indicating this in the preference or options menus in your browser. However, it is possible that some parts of our Websites will not operate correctly if you disable cookies. To find out more about cookies, how they are set, how to manage them and how to delete them, visit www.allaboutcookies.org.


3. Use and disclosure of personal data

Use
We use your personal data to process orders and transactions you may make with us and for our own internal business purposes. We also use your personal data to provide you with information about Cengage Learning products and services and for this purpose we may contact you by mail, telephone and/or email. If you submit an enquiry or make comments via our Website we will only use your personal data in order to respond to you.

General disclosure
If you are located in the European Economic Area (“EEA”), your personal data may be shared with other affiliated companies throughout the world including those located in countries outside of the EEA whose data protection laws may not be as comprehensive of those countries within the EEA. However, in these circumstances, your personal data will be treated with the same level of confidence as it is in the UK. Occasionally we may pass on your personal data to our agents or contractors who will use it to send out information on our behalf or to process payments you may make to us, otherwise your personal data will not be passed on to third parties.

Additional limited disclosure
We may provide access to your personal data when legally required to do so, to cooperate with police investigations or other legal proceedings, to limit our legal liability and protect our rights, to protect against misuse or unauthorised use of our Websites or to protect the rights and safety of visitors to our Websites or the public. In those instances, any such personal data provided is only provided for that limited purpose.

Please note that we may collect information about you which is not personal data, such as the type of internet browsers you use or the internet website from which you linked to the site. You cannot be identified from this information and it is used by us to assist in providing an effective service on this site. This information (together with personal data which has been anonymised and  aggregated with other information so that you are no longer identifiable from it) may be supplied by us to prospective partners, advertisers and other reputable third parties.  This shared information will only be provided to such third parties on an aggregated and anonymous basis (ie with no personally identifying information).


4. Your choices

At any time, by contacting us through one of the methods provided in the “How to reach us” section, you may ask us to;

  1. Send you a copy of the personal data we hold on you
  2. Be given a description of that personal data
  3. Be told of the reasons that personal data is being processed
  4. Remove your personal data from our records
  5. Correct or update any of your information
  6. Have disclosed details of the source of that Personal Data (where those details are available)
  7. Refrain from contacting you by one or more of the following methods:
    1. Post
    2. Telephone
    3. Email


5. Changes to our Privacy Policy

From time to time, we may change our privacy policies without prior notice to you or your consent. Accordingly, you should ensure that you regularly review this Privacy Statement and the Terms and Conditions to keep yourself informed of such changes. By continuing to access and use the Websites you confirm your agreement to the same.


6. Complaints

We are committed to working with you to resolve, quickly and fairly, any complaints you may have about data privacy. If you have any questions or comments or you want a copy of our Data Privacy Complaints Policy, please contact us through one of the methods given in the “How to Reach” us section which can be found at the end of this privacy statement.


7. Security

We take reasonable steps to maintain the security of the personally identifiable information that we collect, limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no system and no data transmission over the Internet can be guaranteed to be completely secure. Accordingly we cannot ensure or warrant the security of any information that you provide to us on our Websites and you do so at your own risk.


8. Links

Our Websites may contain links to third party sites as well as to other sites owned and/or operated by other companies. Please be aware that we are not responsible for the privacy practices of any third party and the privacy policies of other companies may differ significantly from this privacy policy.


9. How to reach us

You can contact us through any of the following methods

Post:
The Marketing Department,
Cengage Learning EMEA Ltd
Cheriton House
North Way
Andover
SP10 5BE

Tel: +44 (0) 1264 332424

Email:  emea.dataprotection@cengage.com