Management Information Systems 1eISBN-13: 9781844807581 / ISBN-10: 1844807584
With a clear emphasis on the business and management elements of information technology, the new international edition of Management Information Systems by Effy Oz and Andy Jones combines global examples with the latest subject developments to provide an unbeatable resource for today’s business students. Updated to include the latest information technologies, practices, and trends, this book uses more real-world examples and case studies than ever before, providing skills and knowledge that are easily transferable to the business world. From overviews of the information age to online business and business intelligence, readers will gain a sound balance of the technical and business elements of information technology. Suitable for all students on IS courses, this new international edition also features a supporting website with full supplementary resources as well as Course Technology’s companion MIS CD-Rom. Features
Acknowledgements
Preface Walk-through tour Student companion website Part one The information age Case 1 Better Bites 1 Business information systems: an overview Learning objectives Better Bites Business systems and information The purpose of information systems Data, information and information systems From recording transactions to providing expertise: Types of information systems Information systems in business functions Web-empowered enterprises Careers in information systems Summary Better Bites revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to applications: real cases Case study 1.1 IT strategy as part of business strategy Case study 1.2 The personal touch Case study 1.3 Analysis: CRM - get involved 2 Strategic uses of information systems Learning objectives Better Bites Using information strategically Strategy and strategic moves Achieving a competitive advantage Creating and maintaining strategic information systems JetBlue: A success story Ford on the Web: A failure story The bleeding edge Summary Better Bites revisited Review questions Discussion questions Tutorial activities Video questions From ideas to application: real cases Case study 2.1 Screwfix Case study 2.2 Royal Mail Group Case study 2.3 Offshoring - how to get it right 3 Business functions and supply chains Learning objectives Better Bites: Continued growth and specialism Effectiveness and efficiency Accounting Why you should … know about business functions and supply chains Finance Engineering Customer relationship management Human resource management Inter-organizational supply chain management Enterprise resource planning Summary Better Bites revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 3.1 Banking on IT Case study 3.2 DHL - moving in the right direction Case study 3.3 How to avoid an ERP disaster Part two Information technology Case 2 Trent Courier Services 4 Business hardware and software Learning objectives Trent Courier Services Hardware streamlines processes Hardware components Classification of computers A peek inside the computer Input devices Output devices Storage media Considerations in purchasing hardware Software: instructions to the computer Programming languages and software development tools Application software System software Considerations for packaged software Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 4.1 Captivating Case study 4.2 Making the fleet greener Case study 4.3 Inside the transformation of Arsenal FC 5 Business networks and telecommunications Learning objectives Trent Courier Services Communication is key Telecommunications in business Telecommunications in daily use Bandwidth and media Networks Protocols Internet networking services The future of networking technologies Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 5.1 Mobile phone banking in Africa on the rise Case study 5.2 WiMAX by the sea Case study 5.3 VoIP takes hold with small businesses 6 Databases and data warehouses Learning objectives Trent Courier Services The value and use of databases Managing digital data Database models Relational operations Data modelling Databases on the Web Data warehousing Summary Trent Courier Services revisited Review questions Discussion questions Tutorial activities Companion CD questions From ideas to application: real cases Case study 6.1 Coping with growth Case study 6.2 Children at risk Case study 6.3 Tesco Case study 6.4 Information overload Part three Electronic commerce Case 3 Sparebitz 7 The web-enabled enterprise Learning objectives Sparebitz Putting the business on the Web Web business: growing and changing Web technologies: a review Options in establishing a website Web-enabled business B2C trading Supply chains on the Web Rules for successful web-based business Summary Sparebitz revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 7.1 Ocado: an Internet supermarket Case study 7.2 Amazon reaches out beyond its border 8 Challenges of global information systems Learning objectives Sparebitz Expanding globally Multinational organizations The Web and international commerce Challenges of global information systems Summary Sparebitz revisited Review questions Discussion questions Tutorial activities Video questions From ideas to application: real cases Case study 8.1 Export with confidence Case study 8.2 Frontier TV Case study 8.3 Chinas Internet revolution Part four Managers and information systems Case 6 Urban Scene 9 Managers and their information needs Learning objectives Urban Scene Slicing and dicing the information Managers and information The traditional organizational pyramid Characteristics of information at different managerial levels The nature of managerial work Trends in organizational structure Managers and their information systems Information, politics and power Management of information technology resources Centralized vs. decentralized management Organizing the IS staff Challenges for IS managers and business managers Summary Urban Scene revisited Review questions Discussion questions Tutorial activities From ideas to application: real cases Case study 9.1 Companies increasing use of online technology for business meetings Case study 9.2 Varied approach to Vista adoption Case study 9.3 CEO and CIO still dont see eye to eye 10 Business intelligence and knowledge management Learning objectives Urban Scene Looking for clues Data mining and online analysis Knowledge management Summary Urban Scene revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 10.1 Targeting the Center Parcs market Case study 10.2 Upmystreet.com Case study 10.3 Compliance made easy Part five Planning, acquisition and controls Case 5 Worldwide Host 11 Systems planning and development Learning objectives Worldwide Host A vision for the future Planning information systems The systems development life cycle Agile methods Systems integration Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities From ideas to application: real cases Case study 11.1 The NHS modernization project: another IT casualty? Case study 11.2 Choices choices Case study 11.3 Short-term planning drives IT purchases for SMEs 12 Choices in systems acquisition Learning objectives Worldwide Host Tapping others expertise Options and priorities Outsourcing Licensing applications Software as a service User application development Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 12.1 Volvo cars Case study 12.2 Acquiring IT systems: the increase in outsourcing to Eastern Europe Case study 12.3 Moodle and the Open University Case study 12.4 To outsource or not to outsource? 13 Risks, security and disaster recovery Learning objectives Worldwide Host Battling back from attacks Goals of information security Risks to information systems Risks to online operations Controls Security measures Recovery measures The economics of information security Summary Worldwide Host revisited Review questions Discussion questions Tutorial activities Companion CD questions Video questions From ideas to application: real cases Case study 13.1 The tester Case study 13.2 Plugging and preventing data leaks Glossary Index
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"The text is clearly written and students with no previous knowledge of the subject will be able to understand the topics covered. For business students the examples used cover various areas, such as business management, accounting and finance, marketing, human resource management, which is useful for students on different pathways. It is particularly good to have European case studies which have been very lacking in the books generally available and it is very refreshing to find a book with a European emphasis." Lynn Snape, Anglia Ruskin University "This text provides a thorough understanding of IT in a business environment and is easy to read, with a nice flow between the theoretical background provided and the application of the theory in the real world. The cases and examples cover a wide variety of topics – insurance, vehicle fleets, business meetings, IT modernisation, implementing new software – which will help students to relate to real-world problems. There is also a balance between United States, United Kingdom, European and South African references, making it relevant in the global context." Dr Lynette Barnard, Nelson Mandela Metropolitan University "This new text is very good and has a nice focus on the actual management of IT. It is well-written, relevant and has a very intuitive way of introducing the concepts and arguing for the relevance of using IT strategically. I find the sequence of chapters very appropriate for my course and the text flows well." Associate Professor Bjarne Rerup Schlichter, Aarhus School of Business
Effy Oz
Effy Oz is a Professor of Management Science and Information Systems at the Pennsylvania State University, Great Valley. He received his MBA from the Hebrew University and his DBA from Boston University. Professor Oz has published and presented numerous academic and professional articles and authored best-selling textbooks in the areas of management information systems, e-commerce, and IT ethics. He serves on the editorial boards of Encyclopedia of Information Systems as well as several academic journals. His writing draws on his research and industry experience as an executive as well as a business consultant. Andy Jones Andy Jones is a Principal Lecturer in the Faculty of Computing, Engineering and Technology at Staffordshire University |
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