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Illustrated Course Guides 3e

ISBN-13: 9781337119252 / ISBN-10: 1337119253

Problem Solving and Decision Making - Soft Skills for a Digital Workplace
Jeff Butterfield, Western Kentucky University
Published by Cengage Learning, ©2017
Available Now

Gain a solid 360-degree education and career advantage with ILLUSTRATED COURSE GUIDES: PROBLEM-SOLVING AND DECISION MAKING - SOFT SKILLS FOR A DIGITAL WORKPLACE. Part of the Illustrated Series Soft Skills, this book makes it easy to learn the essential problem-solving and decision-making skills necessary to succeed in today’s competitive workplace. Timeless information highlights marketable skills that you need in the technological workplace This book addresses 40 critical skills, equipping you with extensive knowledge you can apply in today’s real world.


  • THIS EDITION EMPLOYS THE ILLUSTRATED SERIES’ POPULAR READER-FRIENDLY PRESENTATION. Short, focused text emphasizes the key soft skills your students need to succeed in today’s technological workplace.
  • BOOK PROVIDES TIMELESS INSIGHTS INTO CRITICAL SKILLS. This book highlights skills that make students more marketable to companies and that are necessary for success in the professional world.
  • THIS BOOK COMPLEMENTS ANY COURSE. You can seamlessly integrate this book’s modular content in virtually any existing courses or use the book as a primary text for short courses or workshops.

Unit A: Identifying and Defining Problems.
Unit B: Solving the Problem.
Unit C: Thinking Critically.
Unit D: Group Decision Making.
Unit E: Decision Support Tools.
UPDATES ADDRESS TODAY’S MOST RELEVANT AND VALUABLE SOFT SKILLS. All content prepares students for the 21st century workplace.
Jeff Butterfield
Dr. Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University. Previously, Dr. Butterfield worked as an electronics engineer with several Fortune 500 companies. He quickly discovered that his writing and public-speaking abilities contributed much more to his professional success than his technical skills. This important discovery has significantly influenced his teaching and Dr. Butterfield has spent more than 15 years in higher education helping technical students develop professional skills. As technology becomes more tightly integrated with business functions, students with well-developed soft skills will enjoy a strong competitive advantage. Dr. Butterfield has worked with Cengage to develop the SOFT SKILLS FOR A DIGITAL WORKPLACE series. These titles are designed to complement any course you teach, regardless of the subject.