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A+ Guide to Software 9e

ISBN-13: 9781305266506 / ISBN-10: 1305266501

Published by Cengage Learning, ©2017
Available Now

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to Software, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-902 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.


  • Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-902 certification exam allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify hardware topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.

1.Survey of Windows Features and Support Tools.
2. Installing Windows.
3. Maintaining Windows.
4. Optimizing Windows.
5. Supporting Customers and Troubleshooting Windows.
6. Troubleshooting Windows Startup.
7. Connecting to and Setting up a Network.
8. Supporting Mobile Operating Systems.
9. Windows Resources on a Network.
10. Security Strategies.
11. Virtualization, Linux, and Mac OS X.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes
Appendix C: CompTIA A+ Acronyms.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams help students prepare for success on the 220-902 exam.
  • Increased coverage of security provides basic knowledge of information security as it becomes a growing concern for IT professionals.
  • More extensive coverage of mobile devices allow learners to know how to support and secure mobile devices.
  • More coverage of security, basic cloud computing, and virtualization topics are featured, including security virtual machines, VPNs and VYOD, SaaS, IaaS, Paas, resource pooling, and rapid elasticity.
  • New coverage of Linux and Mac OS provides basic knowledge of Linux commands and Mac OS features for all IT support people.
  • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.

“I like the overall organization of the material and the inclusion of the more hands-on material in the chapters. This is basic information but it is presented in a nice order and is easy to read.”
Glenn Goe, Stark State College

“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”
Steve Ebben, Fox Valley Technical College