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A+ Guide to IT Technical Support (Hardware and Software) 9e

ISBN-13: 9781305266438 / ISBN-10: 1305266439

Published by Cengage Learning, ©2017
Available Now

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.


  • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-901 and 220-902 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.

1. First Look at Computer Parts and Tools.
2. Working Inside Desktop Computers and Laptops.
3. All About Motherboards.
4. Supporting Processors and Upgrading Memory.
5. Supporting the Power System and Troubleshooting Computers.
6. Supporting Hard Drives and Other Storage Devices.
7. Survey of Windows Features and Support Tools.
8. Installing Windows.
9. Supporting I/O Devices.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Supporting Users.
13. Troubleshooting Windows Startup.
14. Connecting to and Setting up a Network.
15. Supporting Network Hardware.
16. Supporting Mobile Operating Systems.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Printers and Customizing a System.
20. Other Operating Systems and Virtualization.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes
Appendix C: CompTIA A+ Acronyms.
  • Hardware and software coverage aligned to CompTIA A+ certification exam.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-901 and 220-902 exams.
  • Features new coverage of Windows 8/8.1. New coverage of Linux and Mac OS.
  • More extensive coverage of mobile devices and mobile operating systems (Android, iOS, and Windows). Integrated coverage of notebooks/laptops in every chapter.
  • Features more coverage of security, basic cloud computing, and virtualization.
  • Features coverage of new topics for the 220-901 exam, such as updated hardware including UEFI firmware, new processors, sockets, display devices, virtual printing, wearable technologies, phablets and mobile device accessories, and digital security enhancements.
  • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.
  • An extensive collection of supplemental resources enhance teaching and learning. Highlights include Lab Manuals, CourseNotes, Online Labs and MindTap that includes online labs, certification test prep and interactive exercises and activities.

“I like the overall organization of the material and the inclusion of the more hands-on material in the chapters. This is basic information but it is presented in a nice order and is easy to read.”
Glenn Goe, Stark State College

“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”
Steve Ebben, Fox Valley Technical College