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Help Desk Books

Quick and easy to search, our collection of student books covers a wide range of topics. Ideal for a range of subjects, our help desk and desktop support student books are brimming with student-friendly features to make learning the subject easier, and many have lecturer supplements to help tutors teach the subject effectively. Search or browse the titles in the Cengage Learning help desk and desktop support range, which includes the publications below.

Whether you are learning about help desk and desktop support, work in the industry or are teaching the subject, the Cengage Learning range contains important titles by renowned authors including Donna Knapp. Many of the other Cengage Learning student books also allow access to online resources that save teaching time and promote focussed learning. If you would like to know more about any of the help desk or desktop support titles, please contact us.

A Guide to Computer User Support for Help Desk and Support Specialists 6e

Fred Beisse, Lane Community College
ISBN-13: 9781285852683
ISBN-10: 1285852680

Published by: Cengage Learning
Available Now

A Guide to Customer Service Skills for the Service Desk Professional 4e

Donna Knapp, Knapp Associates, Inc.
Donna Knapp, ITSM Academy, Inc
ISBN-13: 9781285063584
ISBN-10: 1285063589

Published by: Cengage Learning
Available Now

A Guide to Service Desk Concepts, International Edition 4e

Donna Knapp, Knapp Associates, Inc.
Donna Knapp, ITSM Academy, Inc
ISBN-13: 9781285063539
ISBN-10: 1285063538

Published by: Cengage Learning
Available Now